Elements of service quality dimensions

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Reference no: EM133300205

Assignment:

List down 25 example questions for each element of service quality dimensions (SERVQUAL) for food service at food court. This question can be as questionnaire or survey to give the customer to know their level's of satisfaction toward quality service at food court.

1. Tangibility

2. Reliability

3. Responsiveness

4. Assurance

5. Empathy

Reference no: EM133300205

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