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Elements of resolving a guest complaint

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Reference no: EM133161914

1. From readings and your own personal experience, discuss six of the most difficult elements of resolving a guest complaint.

2. Imagine that you are the hotel's liaison to the designer working on guestroom comfort. Develop a list of 10 enhancements to the guest sleep and in-room experience. Be sure to include technology as well as softgoods in your discussion.

3. Can you list five incentives a hotel might offer to motivate guests to finish a guest comment card. Make a special effort to have the incentives encourage cross-advertising, by which one department awards incentives for use in another department.

Can you answer these 3 questions specifically?

Also, the subject is Hotel front office operations and the textbook is "Check-in Check-out".

Reference no: EM133161914

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