Elaborate on this new approach to public management

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Question: The New Public Management (NPM) views the public primarily as customers. The term "customer" is used to denote almost all encounters with public agencies. It includes service and regulatory relationships as well as public employment. Elaborate on this new approach to public management.

Reference no: EM133297517

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Elaborate on this new approach to public management : The New Public Management (NPM) views the public primarily as customers. The term "customer" is used to denote almost all encounters with public agencies.

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