Reference no: EM132388136

QUESTION

The accounts department at a national retailer has eight staff responsible for accounts receivable and accounts payable. Their KIP s include the following:

• Aged accounts are less than 5% of total outstanding.
• Incoming and outgoing calls must be conducted in a courteous, friendly and helpful manner.

As the manager in charge of this department, the CEO has asked you to design a performance management process to ensure staff members are meeting their KIP s. To design an effective process he requires you to demonstrate evidence of the following:

1. The method you will use to conduct performance management process
2. How you will train staff so they are familiar with the performance management process
3. A schedule for ongoing monitoring and evaluation

Design the performance management process using the information the manager has requested. Use the following headings:

• Conducting the performance management
• Training staff to understand the performance management process
• Ongoing monitoring and evaluation