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Efficiency of individual telephone operators

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Reference no: EM131397812

The managers at TeteTech Inc., a company that provides back-end support to multinational technology firms, measure the company's performance by assessing the time taken by its employees to resolve customers' queries. Based on the results, the managers find ways to increase the efficiency of individual telephone operators. Which of the following tasks are the managers performing?

  • Organizing

  • Controlling

  • Planning

  • Leading

Reference no: EM131397812

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