Reference no: EM132681269

The following excerpt is from "Effects of taking conflict personally on conflict management styles across cultures" by Kim et al. published online September 21, 2014

Office Manager Situation

Suppose that after graduation you were hired as an assistant manager. The manager often leaves you in charge of the office where you work. Imagine that a friend of yours (Person A) also is an employee at this office. Her/his work is satisfactory in most respects, but s/he has constantly been 5-10 min late returning from lunch when you are left in charge. Moreover, s/he is rarely late when the manager is present. The other employees nearly always return from lunch on time, regardless of whether you or the manager is in charge. In other words, the other employees manage to be punctual, yet the person A is repeatedly tardy when the manager is gone and you are in charge.Today that person returned from lunch 30 min late.You feel obligated to talk with person A, since the manager recently mentioned the importance of employees being on time. (Kim, et al., 2014)

QUESTION

1. Identify and discuss two issues/challenges present from a management perspective.

2. Make recommendations as to how, you as the manager in this case can handle this situation using 3 elements of Goleman's theory.

3. Conclude by comparing and discussing an element of leadership and management as discussed by Kotter that will be most helpful to implement in this case.