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Effects of performance management systems

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Write a 2- to 3- page critical analysis on the effects of performance management systems on employee motivation. Your analysis should include:

A description of your selected performance appraisal system and its components (e.g., evaluation, reflection, rewards).

A critical evaluation of the system within the context of your scenario organisation. Include the potential strengths and limitations of using the system for your assigned organisation.

An analysis of how the performance management system may impact motivation in your scenario organisation in the following areas:

The performance appraisal process (goal setting, evaluating performance and conducting reviews)

Different categories and levels of employees

Manager bias

Support your Individual Assignment with current academic literature beyond your Learning Resources.

My chosen scenario organisation is: Historically, Amsterdam-based BancRoyale has been known for superior, friendly customer service. Due to increasing costs, BancRoyale outsources its online customer service function to a small firm in South America. Representatives from the South American firm seem professional, but there have been initial complaints about language barriers during service calls.

Reference no: EM131459682

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