Effectiveness of spoken communications

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  1. Albert Mehrabian researched and published a now widely referenced set of statistics for the effectiveness of spoken communications relating to feelings and attitudes; what three types of communication did he identify and what percentages for each did he attach to each type in terms of the percentage of meaning (or understanding) that each communication type conveyed from person to person in his study?
  2.  In business accounts and financial reporting, expenses which change according to scale of performance or usage or demand are known as what?
  3.  What is the name of Ingham and Luft's model and theory which deals with hidden and open areas of knowledge about a person?
  4.  The '360 degree' appraisal method collects feedback from whom, about whom?
  5.  What are the four levels of learning evaluation defined in Donald Kirkpatrick's original four-stage model?
  6.  What is the correct ascending order of these human needs according to Maslow's Hierarchy of Needs: Esteem, Safety, Belongingness and Love, Self-Actualisation, Biological and Physiological?
  7.  What part of our brains typically handles process-type functions, according to brain theorists such as Katherine Benziger?
  8.  What does the accounting acronym FIFO mean?
  9.  One of the most effective and efficient forms of marketing is abbreviated to the initials WOM; what is it?
  10.  Bloom's Taxonomy of Learning Domains divides learning development into three main aspects: Cognitive, Affective and Psychomotor; what might these three aspects of personal development more commonly be called?

Reference no: EM132927182

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