Reference no: EM132268983

Assessment

This assessment consists of fifteen (15) short answer questions to assess the student's knowledge of Manage an information or knowledge management system.

1. Why is it important to research stakeholder requirements for an information or knowledge management system? Give examples of how you might collect information from internal and external stakeholders

2. Suggest strategies for resolving the following information management system problems:
a) You want to summarise sales information by customer type but the report does not exist in the customer management system.
b) Your computer is crashing regularly, causing you to lose data.
c) Customer data has been provided to a supplier in error.
d) Customers are complaining about shipping delays and backorders.

3. Select a component of an information or knowledge management system with which you are familiar. Describe the strengths and weaknesses of that system.

4. Describe SWOT analysis. Give examples of how it may be used to measure the effectiveness of an information management system.

5. What types of practices, procedures and processes at your workplace allow for the identification, creation, distribution and adoption of insights and experiences by employees?

6. a. What are the objectives of the information or knowledge management system at your workplace?
b. How are these objectives achieved?
c. What measures are used to record and monitor this information?

7. Implementing an information or knowledge management system can have several operational implications of which the manager must be aware. Give examples of some of these implications that were, or may be, experienced in your workplace.

8. The ongoing review and evaluation of the information or knowledge management system ensures it stays relevant. Find two other advantages of review and evaluation. Explain how these advantages affect a workplace over the long term.

9. Identify stakeholder training requirements and needs from a knowledge system requires research. Give examples of methods you have used, or would consider using in the future, to assess client learning needs.

10. Your suppliers and contractors may also require the ability to use your knowledge or information management system to enable them to fulfil their requirements. Give two examples of how you might achieve this while maintaining the integrity of your system.

11. As a manager responsible for implementing the required training, you need to understand the type of knowledge that is deficient. Briefly explain the two different types of knowledge and provide examples of how you may identify a deficiency in each type within your staff.

12. When planning the facilitation or delivery of training the requirements of federal and state legislation must be complied with. List at least three (3) statutes you must be aware of within your workplace context.

13. List and explain some of the ways in which your workplace ensures staff training on information systems is effective. What improvements could you recommend to improve compliance with company procedures?

14. Most organisations have multiple sets of data on different systems such as procurement, sales, logistics and finance. Describe how a workplace could ensure these systems are integrated and aligned so information sharing could occur.

15. Information is one of the most important resources to an organisation. What advantages can good quality information provide to your role?