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Effectively serve and deal with these angry customers

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Reference no: EM132640290

As the customer service professional how would you effectively serve and deal with these angry customers?

What actions would you have taken to prevent the situation from escalating?

Which active listening techniques would help to de-escalate the situation?

Would the techniques for dealing with customers' complaints work in this case?

Is the communication principle "Communication is Not a Panacea" applicable to this case? Can good communication solve this problem?

Reference no: EM132640290

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