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Effective techniques for dealing with difficult customers

Assignment Help Business Management
Reference no: EM133184276

Discuss the following

1. Effective techniques for dealing with difficult customers

2. Steven Slayer story

3. What do customers want?

4. What makes a customer difficult?

5. Why is a complaint an opportunity?

6. Different types of difficult customers.

7. How to deal with difficult customers.

8. Tips when dealing with difficult customers.

9. Nine negative non-verbal signals to avoid in customer service.

10. Five tips to prevent complaints.

11. Body language to improve customer service.

Reference no: EM133184276

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