Effective non-verbal communication skills

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Reference no: EM132894644

1. Consult on draft Plans.

This part of the assessment requires you to meet with the senior management team and discuss the operational plan and contingency plan that you have developed. The team will be roleplayed by your assessor and two classmates acting as colleagues.

Go through each part of your operational plan, explaining the activities to be completed, resource requirements, timelines and key performance indicators.

Then outline King Edward VII College's policies and procedures that directly relate to your operational plan.

During the meeting, you will need to demonstrate effective communication skills including:

· Speaking clearly and concisely using appropriate level of formality and vocabulary

· Speaking to suit the audience

· Using effective non-verbal communication skills to encourage audience interest

· Responding to questions

· Asking questions to seek feedback

· Use of active listening techniques to confirm and clarify understanding.

Review your contingency plan with the senior management team too.

You will receive feedback from the team, which you must incorporate into your draft plans. Make notes on these suggested changes.

Reference no: EM132894644

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