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Effective in helping to resolve customer issues

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Reference no: EM133020348

Research: An organization Wells Fargo that has a bad reputation in Customer Service. You may search Yelp reviews for Wells Fargo's low customer satisfaction ratings or research news articles that speak to a trend in service breakdowns. Examine the current customer relationship management in the business's overall strategy and operations.

Question: What types of communication strategies Wells Fargo does use to address customer concerns. ?

Discuss whether there is any evidence of trust in the service provider-customer relationship. ?

Discuss whether the communication strategies used are effective in helping to resolve customer issues.

Please give references?

Reference no: EM133020348

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