Reference no: EM132111423
Effective Consumer Relations
You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.
Review the Patient Satisfaction Survey below:
Hospital Patient Satisfaction Survey
Patient Satisfaction Indicator
Current Performance
Goal
Hospital cleanliness
8.2
> = 9.2
Overall patient satisfaction with doctors
7.6
> = 9.2
Average patient wait time
13 minutes
< = 15 minutes
Overall patient satisfaction with hospital
9.7
> = 9.2
Complete the following prompts based on the chart provided above.
Patient satisfaction strength
- Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital's goal.
- Identifya strategy the hospital could use so that this indicator remains a strength in patient satisfaction.
[Insert Response]
Patient satisfaction weakness
- Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital's goal.
- Identifya strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.
[Insert Response]
Patient satisfaction opportunity
- Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital's goal.
- Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.
[Insert Response]
Explain the importance of effective consumer relations in the health care industry.
- Consider the role data (e.g., surveys) plays in effective consumer relations.
- Consider the role communication plays in effective consumer relations.
[Insert Response]
Cite any peer-reviewed, scholarly, or similar references used to support your assignment
[Insert references used]