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Questions
1. Explain why it is essential to have an effective complaint handling procedure.
2. If you are faced with an escalating complaint, why is it necessary to involve management?
3. List three ways you can set a positive example for customer service as a manager.
4. Why should specific preferences of regular customers be communicated and shared with all staff
5. It is necessary for service standards to be communicated to and followed by both new and old staff. Which policies and procedures can be used to assist in setting standards? Provide 3 examples.
6. List 10 examples of policies and procedures which are commonly used in organisations to set standards for customer service:
7. How can changes in technology affect the business' customer service practices?
8. How can management changes and organisational restructures affect the business' customer service practices?
Your professional experience, articulate your own organizational communication perspective.
What is the difference between policy making and administration? What are some of the possible ramifications if these two overlap in a government public safety related program?
Organizations engage in mergers with and acquisitions of foreign companies in order to obtain a global presence.
Let X = the number of individuals who come in to purchase this magazine. If X has a Poisson distribution with parameter µ = 4, what is the expected number.
Demonstrate your use of concepts and theories from this week's material (textbook, lecture or videos) to devise an integration plan.
What kind of accounting/finance/IT//quality/marketing standards and principles are used in the organization?
The following linear programming problem. what will happen to product x4 to justify its prodctuion? what is value of surplus associated with constarint 3? what is marignal coat of prodcusing one more unit of product 3?
A case study gives you the opportunity to review Modern Management concepts and apply them to a specific scenario.
Please rank the levels of cost estimate based on the accuracy from high to low.
Discuss how resource deplition in Asia may impact environmental resources globally.
Discuss further how this impacted and/or why you found impacting related to your professional growth.
Prepare a report on a journal article (ANY ARTICLE) related to leading organizational change published during the period 2005-2017.
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