Effective business performance management system

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Reference no: EM13904574

Assume you are the manager of a store located in Manhattan that sells high-end clothing for men and women.

You have been asked by the owner to develop a new business performance management system. What factors would you consider to develop an effective business performance management system? Which KPIs and operational metrics would you recommend?

The store has experienced a decline in sales over the last few months. As the manager, you want to develop a brief online survey to measure the level of customer satisfaction. What would be the different dimensions of the construct of customer satisfaction in the context of your store?

Reference no: EM13904574

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