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Caterpillar is the world's leading maker of earth-moving machinery and supplier of agricultural equipment. The software for its Dealer Business System (DBS), which it licenses to its dealers to help them run their businesses, is becoming outdated. Senior management wants its dealers to use a hosted version of the software supported by Accenture consultants so that Caterpillar can concentrate on its core business. The system had become a de-facto standard for doing business with the company. The majority of the 50 Caterpillar dealers in North America use some version of DBS, as do about half of the 200 or so Caterpillar dealers in the rest of the world. Before Caterpillar turns the project over to Accenture, what factors and issues should it consider? What questions should it ask?
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