Dscribe how you might handle the situation and why the

Reference no: EM13476432

Describe how you might handle the situation and why the approach you suggest is the right one to take. Apply customer-building strategies discussed in the text.

A customer throws a product on the counter and says, "I want my money back now!" He attacks your personal integrity and you can feel your anger ready to erupt. The customer says, "I'll never do business with you again!

Assignment Checklist

Describe the customer problem
Discuss ways to handle the problem
Apply a solution that incorporates customer-building strategies from your text

Reference no: EM13476432

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