Driving positive organizational change

Assignment Help Operation Management

Reference no: EM132232827

READING – Case Study

AHP Cultural Transformation: Driving Positive Organizational Change

Authors: Roxanne Ray, Senior Performance Consultant for Advocate Health Care, with Eric Sanders

Source: Human Synergistics Website – Resources/CaseStudies

In the initial organizational needs assessment in 2005, the authors reported that they “uncovered the following issues: 1) low productivity and service, 2) error-ridden manual production, 3) lack of cooperation between departments and alignment of business lines, 4) high levels of dissatisfaction among clients, and 5) low associate morale, resulting in a poor reputation in the market.”

What are some specific recommendations you would make to the leadership team for correcting the issues above, if you were advising this organization? These actions might be related to changes in structure, systems, process and/or technology. (Although the case study outlines what they did, there are many examples of other actions that could be taken to address the issues and that should be your focus).

Reference no: EM132232827

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