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A lawsuit a few years ago made headlines worldwide when a McDonald’s drive-through customer spilled a cup of scalding hot coffee on herself. Claiming the coffee was too hot to be safely consumed in a car, the badly burned 80-year-old woman won $2.9 million in court. (The judge later reduced the award to $640,000.) McDonald’s claimed the product was served to the correct specifications and was of proper quality. Further, the cup read “Caution—Contents May Be Hot.” McDonald’s coffee, at 180°,180°, is substantially hotter (by corporate rule) than typical restaurant coffee, despite hundreds of coffee-scalding complaints in the past 10 years. Similar court cases, incidentally, resulted in smaller verdicts, but again in favor of the plaintiffs. For example, Motor City Bagel Shop was sued for a spilled cup of coffee by a drive-through patron, and Starbucks by a customer who spilled coffee on her own ankle.
1. Explain how improving quality can lead to reduced costs.
2. How does fear in the workplace (and in the classroom) inhibit learning?
3. How can a university control the quality of its output (that is, its graduates)?
Mark has complained to the local police about the car thefts in his neighborhood.
The Pullman Mfg., Inc., three-station work cell illustrated in Figure has two machines at station 1 in parallel. What is the throughput time of the new work cell? What is the bottleneck time of the new work cell
A Financial services company has one female manager, Mrs. Amy, Does Mrs. Amy have any legal issues with the company regarding her mannerisms?
Briefly describe how job satisfaction impacts an employee’s ability to meet the company’s objectives. Provide a specific example to help explain your answer. Briefly explain when one’s gender could affect an employee’s to perform a job. Provide a spe..
The New England Cheese Company produces two cheese spreads by blending mild cheddar cheese with extra sharp cheddar cheese. The cheese spreads are packaged in 12-ounce containers, which are then sold to distributors throughout the Northeast. The Regu..
Write and answer questions as a cheif excutive officer of a company. how do you realistically envision your work life as a CEO in the coming years? what can you do now to achieve the most positive scenario of your occupational future?
Discuss the three major steps in the writing process. What are the benefits of planning your messages carefully, particularly longer and more complex messages? Having now planned your message, and assuming you have a choice, what criteria do you use ..
Pseudocode Description: This logic applies a discount on an item price Program: apply Discount Create variable product Price as double Create variable discount as double Create variable discounted Price as double product Price = get value from user i..
Determine the possible circumstances under which the company should discontinue operations. Suggest key actions that management should take in order to confront these circumstances
Discuss transportation and logistics management policy. Illustrate what impact does policy (local, state, and/or federal) have on transportation.
Discuss quality control in your workplace. What measures are used? Are they appropriate? Do you have any suggestions for changes?
Suppose that a company wanted to write a mission statement for their supply (value) chain. Such a mission statement might include statements about customers, suppliers, quality, delivery, cost, and the environment. What questions might you ask a comp..
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