Reference no: EM132783901
1. A knowledge worker is one who uses information and communication technology to create, acquire, process, synthesize, disseminate, analyze, and use information to be more productive.
True/False
2. Process revolution refers to the increased use of information and communication technology to create, deliver, and use information.
True/False
3. Which key role in the Enterprise Systems includes informing task workers when it is time to finish a task and providing the necessary data to do so.
(a) Monitor process performance
(b) Execute the process
(c) Capture and store the process data
(d) Apply process methods
4 . One of the major drawbacks of the mainframe architecture was due to limited ___.
(a) scalability
(b) bandwidth
(c) process flow
(d) portability
5 . _____ provide the capability to support business processes, information flows, reporting, and data analytics across complex organizations.
(a) Enterprise systems
(b) Strategic systems
(c) Reactive systems
(d) Inter-enterprise systems
6 . Enterprise systems use ___ to provide web enabled services that allow various component sharing information from across a remote, distributed system.
(a) Service Oriented Architecture (SOA)
(b) Multi-functional architecture
(c) Client-server architecture
(d) Three-tier architecture
7. Poor coordination in the execution of processes can result in delays including increased lead times.
True/False
8. When an organization has functional work groups that work in isolation resulting in inconsistent and cross-functional inefficiencies, it is said to have a(n) ___.
(a) process error of omission
(b) process segregation problem
(c) process integrity problem
(d) silo effect
9. To be an effective task worker, you must understand how, where, and why the underlying data are generated.
True/False
10. The amount of time needed to process a product is referred to as ___.
(a) cycle time
(b) value chain
(c) beta time
(d) production time
11 . Information is data that describes the properties and context of user data
True/False
12 . A product or service is created via a sequence of tasks that take a set of inputs and convert them into a desired output.
True/False
13 . The ability to see the big picture and understand how your organization works as a whole requires a knowledge worker to have the skill of ___.
(a) Reflective thinking
(b) Systems thinking
(c) Strategic thinking
(d) Symbolic thinking
(e) Process thinking
14 . Task workers perform routine, structured tasks, typically in a repeated manner.
True/False