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A supervisor receives regular information about a sales employee's performance (e.g. sales volume, incomplete paperwork, etc.) and must draw a performance appraisal of the person's work. The supervisor has a complete description of the employee's job but has never worked in the field as a sales representative. Moreover, the supervisor is relatively new to this job and therefore has little experience observing or appraising the performance of salespeople.
A. What attribution error is likely to occur under these conditions and what effect would it have on the performance appraisal results?
B. To what extent is halo effect a problem here, justify your answer?
C. Explain any four corrective actions the organization should take to minimize the attribution error identified in A above?
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