Draw more simplified and abbreviated strategy map

Assignment Help Operation Management
Reference no: EM131278919

Draw a more simplified and abbreviated strategy map for the Hotel Paris. Specifically, summarize in your own words an example of the hierarchy of links among the hotel’s HR practices, necessary workforce competencies and behaviors, and required organizational outcomes. (Dressler 83)

The Strategy Map

Next, Lisa, working with the hotel’s chief financial officer (CFO), outlines a strategy map for the hotel. This outlines the cause-and-effect links among the HR activities, the workforce behaviors, and the organizational outcomes (the figure on this book’s inside back cover shows the overall map; you’ll find detailed maps for each HR function in each chapter’s related MyManagementLabs page ).

This map and its linkages reflect certain assumptions on Lisa’s part. For example, based on experience and discussions with the firm’s other managers, she formulates the following hypothesis about how HR affects hotel performance: Improved grievance procedures cause improved morale, which leads to improved front-desk service, which leads to increased guest returns, which leads to improved financial performance. The HR director then chooses metrics to measure each of these factors. For example, she decides to measure “improved disciplinary procedures” in terms of how many grievances employees submit each month. She measures “improved morale” in terms of “scores on our hotel’s semiannual attitude survey,” and measures “high-quality front-desk customer service” in terms of “customer complaints per month.”

She moves on to quantifying the cause-and-effect links among these measures. For example: “Can we show top management that there is a measurable, sequential link between improved disciplinary procedures, high morale, improved front-desk service, number of guest return visits, and hotel financial performance (revenues and profits)?” If she can show such links, she has a persuasive case that shows HR’s measurable contribution to the hotel’s bottom-line financial performance.

In practice, the HR manager may well just rely on a largely subjective but logical argument to make the case for such cause-and-effect linkages. But ideally, she will use statistical methods such as correlation analysis to determine if measurable links exist, and (if so) what their magnitudes are. In this way, she might find, for instance, that a 10% improvement in grievance rates is associated with an almost 20% improvement in morale. Similarly, a 20% improvement in morale is associated with a 30% reduction in customer front-desk complaints. Furthermore, a 30% reduction in complaints is associated with a 20% increase in guest return visits, and a 20% increase in return rate is associated with a 6% rise in hotel revenues. It would appear that a relatively small HR effort in reducing grievances might have a big effect on this hotel’s bottom-line performance!

Several things complicate this measurement process. For example, it’s risky to draw cause–effect conclusions from correlation measures like these (do fewer grievances lead to higher morale, or vice versa?). Furthermore, it’s rare that a single factor (such as grievance rates) will have such effects alone, so we may want to measure the effects of several HR policies and activities on morale simultaneously.

As explained in this chapter, computerization could enable Lisa to build a more comprehensive HR scorecard process, one that might handle links among dozens of cause-and-effect metrics. (Several vendors supply such “scorecarding” software.) If not, then she will rely more on the logic and common sense underlying the strategy map to make her case.

Reference no: EM131278919

Questions Cloud

Business level strategy and corporate level strategy : What kinds of interorganizational strategies could U.S. companies use to enforce any ethical codes they develop? What is General Mills Business level strategy? Corporate level Strategy? International level strategy?
Calculate the input-referred offset voltage : Assuming that λ ≠ 0 but γ = 0, calculate the input-referred offset voltage. What happens as RD → ∞?
Communication escalation process : As issues or complications arise with regards to project communications it may become necessary to escalate the issue if a resolution cannot be achieved within the project team. Project stakeholders may have many different conflicting interests in a ..
Is the design of the book appealing to children : Are there a balance and a variety of types of poems included? Or are they all one type? (i.e. all limericks, all narratives) Explain. What illustrations are in the book? What do they add to the book? If there are no illustrations, do you think t..
Draw more simplified and abbreviated strategy map : Draw a more simplified and abbreviated strategy map for the Hotel Paris. Specifically, summarize in your own words an example of the hierarchy of links among the hotel’s HR practices, necessary workforce competencies and behaviors, and required organ..
Calculate the input offset voltage after offset compensation : In the circuit of Fig. 14.32, the amplifier has an input capacitance (between X and Y ) equal to Cin. Calculate the input offset voltage after offset compensation.
What kind of contract has been used for given project : What kind of contract has been used for this project? Using the knowledge gained through "Procurement and Contracts Management Unit" explain in detail why was this contract unsuited for the project?
Helping employees change their health behavior : You have been invited by the Garber Corporation to interview for a newly created position in the company as a health education specialist. The position has been described as one that will focus on helping employees change their health behavior. which..
How feasible would strategy have been in machiavelli time : Discussion responses will be graded and must be carefully considered and well-crafted. Students will be evaluated on both the content of their responses and the grammar and mechanics of the postings.Students must employ correct English usage, prop..

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd