Draw blueprints of both service performances

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Reference no: EM132092918

Pick two competing online service companies such as priceline.com and expedia.com.

Draw blueprints of both service performances.

b) How are the two competitors differentiated as reflected in your blueprint?

c) What opportunities might you consider to further differentiate the two services if you were one of them?

d) What backstage operations must be in place to make your suggested changes work?

Reference no: EM132092918

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