Draw a process model for the existing process

Assignment Help Management Information Sys
Reference no: EM131237310

BUSINESS PROCESS MODELLING ASSIGNMENT

Case Description

For an additional fee, a customer purchasing a Sears appliance, such as a washing machine, can purchase a three-year service contract. The contract provides free repair service and parts for the specified appliance using an authorized Sears service provider. When a person with a Sears service contract needs to repair an appliance, such as an washing machine, he calls the Sears Repairs & Parts department to schedule an appointment. The department makes the appointment and gives the caller the date and approximate time of the appointment. The repair technician arrives during the designated time frame and diagnoses the problem. If the problem is caused by a faulty part, the technician either replaces the part if he is carrying the part with him or orders the replacement part from Sears. If the part is not in stock at Sears, Sears orders the part and gives the customer an approximate time when the part will arrive. The part is shipped directly to the customer. After the part has arrived, the customer must call Sears to schedule a second appointment for a repair technician to replace the ordered part. This process is very lengthy. It may take two weeks to order and receive the required part, and another week to schedule a second repair visit after the ordered part has been received.

Questions

1. Draw a process model for the existing process using correct Business Process Modelling Notation.

2. What changes could be made to make this process more efficient?

3. How could information systems support these changes?

4. Diagram the new improved process using correct Business Process Modelling Notation.

Attachment:- Point Template.rar

Reference no: EM131237310

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Reviews

len1237310

10/10/2016 2:00:15 AM

Complex Gateway Divergence: is used to control complex decision points that are not easy to manage with other types of gateways. Convergence: When the Gateway is used as a Merge then there will be an expression that will determine which of the incoming Sequence Flow will be required for the Process to continue.

len1237310

10/10/2016 2:00:04 AM

Compensation Intermediate Event The Compensation Intermediate Cvent enables you to handle compensations. When used within the sequential flow of a process they indicate that a compensation is necessary (throwing). When used on the borders of an activity it indicates that this activity will be compensated when the event is triggered (catching). Link Intermediate Event Is used to connect two sections of the process. Gateways are elements used to control divergence and convergence of the flow. (Split and Merge) Data-Based Exclusive Gateway Divergence: the Exclusive Decision has two or more outgoing Sequence Flows, but only one of them can be taken and the decision will be taken after evaluating a business condition.

len1237310

10/10/2016 1:59:32 AM

Timer Intermediate Event Indicates a waiting time within the process. This type of event can be used within the sequential flow indicating a waiting time between the activities or attached to boundary of an activity to indicate an exception flow when a time-out occurs. Conditional Intermediate Event Is used when the flow needs to wait for a business condition to be fulfilled. It can be used within the sequential flow indicating that it should wait until a business condition has been fulfilled or attached to boundary of an activity indicating an exception flow that is activated when the condition is met. Signal Intermediate Event Is used to send or receive signals. If it is diagrammed within the sequential flow of a process it can send or receive signals. If it is diagrammed attached to boundary of an activity, it can only receive signals and indicating an exception flow that is activated when the signal is captured. Multiple Intermediate Event This means that there are multiple triggers assigned to the Event.

len1237310

10/10/2016 1:58:51 AM

Data Object • Provides information about the entrance and exit of an activity. • Is a visual mechanism that allows the grouping of activities for the purpose of documentation or analysis. Timer Start Event Indicates that a process starts at certain time or on a specified date Conditional Start Event A process starts when a business condition becomes true. Signal Start Event A process starts when a signal coming from another process is captured. Note that the signal is not a message; messages have clearly defined who sent them and who receives them. Multiple Start Event Indicates that there are many ways to start the process. Only one of them will be required to start the process.

len1237310

10/10/2016 1:58:19 AM

Embedded sub-process Depends completely on the parent process. It cannot contain pools or lanes fl Reusable sub-process Is a defined process like another business process diagram, that does not depend on the parent process. ~ml Group 0-0, Conditional Sequence Flow .N-30- Default Sequence Flow Message Flow • A Message Flow is used to show the flow of messages between two entities or processes. • Message flows represent messages, not flow controls. • Not all message flows are fulfilled for each instance of the process nor is there a specific order for the messages. Association • An Association is used to associate information and • Artifacts with Flow Objects.

len1237310

10/10/2016 1:58:11 AM

Sequence Flow • Is used to show the order that activities will be performed in a Process. • It is used to represent the sequence of the flow objects, where we find activities, gateways and events.Message Intermediate Event Indicates that a message can be sent or received. If the event is of reception, it indicates that the process has to wait until the message has been received. This type of event can be used within the sequential flow or attached to boundary of an activity to indicate an exception flow.

len1237310

10/10/2016 1:57:58 AM

Sub-process Is a compound activity whose detail is defined as a flow of other activities Message Start Event A process starts when a message is received from another participant. 0 End Events • End Event indicates where a process will end. • A process can have more than one end. It does not have outgoing sequence flows. Message End Event Indicates that a message is sent to another process when the process arrives at the end. • A pool is a container of a single process. • The name of the pool can be considered as the name of the process. • There is always at least one Pool. • A lane is a subdivision of a pool • Represents a role or an organizational area. Connecting Objects

len1237310

10/10/2016 1:56:58 AM

Activities [Rounded rectangles] Activities represent the work performed by an organization; it is a step within the process.Activities can be atomic or compound. Events [circles] Events represent something that happens or may happen during the course of a process. These Events affect the flow of the Process and usually have a cause or an impact and there are 3 types of events based on how the process flow is affected. E) Task A task is a simple activity which is used when the work performed within the process is not defined at a more detailed level. BPMN defines different types of tasks: Script Reference • Intermediate Events indicate something that occurs or may occur during the course of the process, between Start and End. • These can be used within the sequence flow or attached to the boundary of an activity. Intermediate Events can be used to catch or to throw the event trigger. • When the event is used to catch the Event marker will be unfilled, and when the event is • used to throw the Event marker will be filled.

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