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Draw a flowchart for this process with detailed activities

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You have most likely taken your car for service at an automobile dealership. Typical activities in servicing a customer's automobile include making an appointment, meeting with a service advisor to discuss the service or problem, waiting for the work to be performed, paying the bill, and receiving the vehicle. Draw a flowchart for this process with detailed activities for these steps. Identify potential failures that customers may experience and discuss possible poke-yokes that the dealership might use to prevent such failures and ensure customer satisfaction.

Reference no: EM132670483

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