Draw a flow chart for process

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You are taking your car for service at an automobile dealership. Typical activities in servicing a customer's automobile include making an appointment, meeting with service advisor to discuss the problem, waiting for the work to be performed, paying the bill and receiving the vehicle.

A) Draw a flow chart for this process with detailed activities for these steps

B) Identify potential failures that can happen and mention poke - yokes & other process steps that can be used to minimize issues & improve satisfaction

Reference no: EM132693584

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