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1) The operations manager in a restaurant wants to improve the operation to make you satisfied. Briefly describe which of the seven QC tools can he/she use to identify the source(s) of problem you faced?
2) Draw a customer benefit package (CBP) for one of the following items. Explain how your CBP provides value to the customer. (Max. 300 words)
An automobile insurance policy
A new personal computer
A cruise vacation
A smartphone
3) Develop a cause-and-effect diagram for following problems:
late for work or school
poor grade
4) Analysis of customer complaints at an e-commerce retailer revealed the following:
Billing errors 1,451
Shipping errors 845
Electronic charge errors 650
Shipping delays 3,016
Packing errors 1,879
Construct a Pareto diagram, and discuss the conclusions you may draw from it.
The ultimate consumer or organizational buyer is provided with time, possession and place utility by which of the following?
You are a rookie salesperson with Associated Medical Supplies, Inc., a wholesaler of disposable medical supplies. As a new salesperson, you are finding it difficult to convince accounts to switch from their current suppliers. What is the smallest siz..
An asset is purchased for $20,000. If it has a useful life of 10 years and salvage value of $5000. a) Use the DB and DDB methods to determine: the depreciation charges and book values for years 2, 4, 9, 10. b) What is the implied salvage value for th..
Read Case: Altex Corporation in the case study section of your text. Write a summary of the case and answer the following questions from the end of the case.
When you begin interviewing as you approach graduation, you will need to analyze job offers that include a number of financial and nonfinancial elements. Which of these aspects of employment are your top three priorities: a good base wage; bonus or c..
Explain this statement "mistake are opportunities golden once " What are the challenges of conducting virtual training and how can a virtual manager make it successful? What is a lean supply chain? Explain the three primary elements of a lean system.
Select a policy or piece of legislation that directly impacts your current or future profession (i.e., your major). In your initial post, identify your profession or future profession, define federalism, and then select a specific piece of legisla..
Managing Catering Supplies, Lisa Noriega developed the spreadsheet shown in Figure 4-24 so that she can better manage her inventory of disposable cater-ing supplies. Download the spreadsheet named Ch04Ex01 so you can help her with the inventory an..
The Critical Analysis questions are designed to help you gain a deeper understanding of the subject matter, develop an increased ability to apply what you have learned and integrate this knowledge into a greater understanding and appreciation for ..
Creating a Built-to-Change Organization In this week’s reading, Lawler and Worley describe the characteristics of a successful b2change company. What additional thoughts, ideas or insights surfaced for you from this week’s readings?
There is debate about whether texting or social media add to productivity or waste time. Part of the problem could be that it is hard to quantify the impact of using technology to communicate in the workplace. Do you visit social networking sites or ..
A quick overview of the Agile approach is to include several iterations providing some of the expected features until the product is complete.
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