Reference no: EM133006201

BSBOPS601 Develop and implement business plans

Assessment Task 3

Task - Monitor and review the implementation of the business plan

You are a Business Development Manager, recently employed by ABC Contact Services Pty Ltd (Refer to Appendix 1).

The Managing CEO of the company asked you to:
• Review the current business operations
• Conduct an internal and external business analysis
• Develop a draft business plan and consult with stakeholders before you finalise it
• Review the implementation of the business plan

This Task will focus on monitoring and reviewing the implementation of the business plan developed in Task 2.

This Task builds on Task 2.

This Task comprises of the following assessment methods:
o Product-based
o Direct observation of Role-Play
o Case Study
o Other (specify)

It has been designed to evaluate your ability to/competency in:

• Communicate business plan to all relevant stakeholders
• Confirm skilled labour is available to implement plan
• Test performance measurement systems and refine, where required
• Prepare reports on key aspects of the business
• Report system failures, product and service failures and variances to the business plan as they occur
• Analyse performance reports against planned objectives
• Review performance indicators and refine, where required
• Identify and coach under-performing staff
• Establish ongoing review processes

You are required to address the following:
• Task 3.1 Implementation
o Develop the following strategies to support the implementation of the business plan:
» Communication
» Skilled labour
» Monitoring
» Training

Complete the following activities:

Review your work in Task 2.
Task 3.1 Implementation

A. Communication Strategy
Develop a communication strategy to ensure that all relevant parties are effectively informed of the implementation of the business plan:
• Plan for six stakeholder groups and/or individuals
• Identify the preferred communication strategy for each stakeholder to include communication needs (for example, a financial institution, providing you with financial resources, would be interested in detailed financial data rather than just a summary)
• In your strategy, specify the preferred communication tool (example: emails, face to face presentation, newsletter etc.)

B. Skilled Labour strategy
Develop a strategy to ensure you can source the skilled labour necessary to implement the business plan.
o This strategy should address the resource and competency needs that you have identified in your business plan (3-4).
o The strategy should include the timelines to acquire skilled labour.

C. Monitoring strategy
Develop a monitoring and control strategy to support the implementation of the business plan. The strategy must include:
• Process/es to test the performance measures (3-4/KPI) that you have identified to review the progress towards achieving your strategic objectives. Example: checklist, observation, user testing.
• A reporting system to ensure that reports on critical aspects of the business (such as finance, marketing, customer service, logistics and so forth, issues and progress towards achievement of set goals are timely available to relevant stakeholders, and they are user-friendly, up-to-date, and respect data integrity. Example: use of a project management software, shared drives, shared calendars, email protocols, version control.
• Timelines for reporting and key monitoring activities by business area as part of a continuous improvement strategy

D. Training strategy
Develop a training strategy to address underperformance and skills gaps in groups and individuals. The strategy will ensure skilled labour is available to implement the business plan.
This can include formal and informal training.
(50-100 words)

E. Skilled labour
Write an email (Template 1) to the CEO to confirm that skilled labour will be available to implement the business plan based on your skilled labour and training strategy.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Task 3.2 Case Study

You are implementing the business plan.
Assume that the following occurred (contextualise the scenarios based on your business plan when required):

Address the following:
1. Outline what monitoring activities were implemented to identify the issues outlined in the scenarios above.
Additionally, the performance indicators used to identify the issues.

2. Address the following:
• Describe how each scenario impacts the implementation of the business plan.
• Outline how each scenario is addressed/managed.

3. Determine the changes/refinements that will be made to the business plan and the monitoring strategy and systems based on the scenarios.

4. Based on the scenario's impact on the business plan, evaluate the achievements of the business plan at the end of implementation (target Vs actual).

5. You have identified that one of the issues with the drop in sales (Scenario D) is that the sales group needs training in innovative sales practices.
i. Develop a training program (Template 2) to upskill the sales group. The training program must include three (3) different training opportunities (options).

ii. Research one of the following topics:
• Storytelling and sales
• Active listening
• Objection handling
Write an email (Template 1) to the sales group to share some tips and best practice about the topic you have researched.
When writing the email, think about coaching and write the email as an e-coaching exercise.
(80-150 words)

6. Write an email (Template 1) to the Board of Directors to inform them of the issues experienced at 50% timeline.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
(100-150 words)

7. Develop a Meeting Agenda (Template 3) to inform the Board of Directors about the issues experienced at 75% timeline.

Attachment:- Assessment Task 3.rar