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Downloading a coupon-shopping program

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Reference no: EM131581218

A customer brings you her laptop computer and tells you that it will not connect to any Wi-Fi networks. She tells you that it was working yesterday, and that she was on the web updating her Facebook page and then downloading a coupon-shopping program. Now she cannot connect to the Internet.

State your steps and idea of what the problem could be and what you might do to resolve the issue.

Reference no: EM131581218

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