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Book: Business Ethics by O.C.Ferrel "Ethical Desicion Making and Cases" I need to create a slide PowerPoint with bullet points of esch questions plus one for an introduction and another for the conclusion slides.
Zappos: Taking Steps towards Maximizing Stakeholder Satisfaction
1. Does Zappos effectively focus on stakeholder happiness, and how does this approach affect the ethical culture?
2. Has Zappos developed long-term relationships with customers and employees that provide a competitive advantage in the purchase of shoes and other products?
3. How has Zappos managed ethical risk, and what are potential ethical risks in the future?
Additional Resources:
Zappos' way of managing
Zappos' customer service call sets record
Zappos' weird company culture.
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