Reference no: EM132581733

Message Strategies: Requesting an Adjustment 

Love at first listen is the only way to describe the way you feel when you discovered the music-streaming service Song-Thring. You enjoy dozens of styles of music, from Afrobeat and Tropicalia to mainstream pop and the occasional blast of industrial metal, and Song Throng has them all for only $9.99 a month. You can explore every genre imaginable, listening to as many tracks as you like for a fixed monthly fee. The service was so unreliable that you began keeping note of when it was unavailable. Last month, it was down for all or part of 12 days- well over a third of the month. As much as you like it, you've had enough.

The following question about the email assignment :

• Make sure to follow business e-mail formatting and remember to use the direct strategy as outlined in the text. This message should be at least 2-3 short paragraphs in length and include:
• Opening paragraph with the main idea
• Body paragraph(s) that explains the background of your problem and justifies your claim
• Closing paragraph with a positive tone that focuses on future business relations and details of how/when you want refund

To earn full credit for your reviews, please comment on all of the following:

Question 1: Does the writer follow a direct organizational approach?

Question 2: Is the problem described in a straightforward manner?

Question 3: Is a professional tone maintained throughout the correspondence?

Question 4: Where could improvements be made?

Question 5: Does the closing paragraph include specifics of request, (amount and type of refund, deadline with reason,) and then end with a positive final thought?

Question 6: Does the message formatted correctly as a business email?

Question 7: Is the document free of misspellings and grammatical errors? Which ones did you notice?