Does the service characteristic of intangibility change

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1. Does the service characteristic of intangibility change once a service is placed on the web? Please explain. How can a service provider "tangibilize' their service on the web?

2. Does the service characteristic of inseparability change once a service is placed on the web? Please explain.

3. Does the service characteristic of heterogeneity change once a service is placed on the web? Please explain.

4. Does the service characteristic of perishability change once a service is placed on the web? Please explain.

5. Why would an airline, such as Southwest Airlines, not participate with online travel search engines such as Expedia, Orbitz, and Travelocity?

Reference no: EM132077709

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