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Read the accompanying article on a day in the work life of Bill Ryan. Then write a job description for the job of customer service agent. Use the exhibits in this chapter to guide you in deciding what information in the story is relevant for job analysis.
1. Does the day diary include sufficient information?2. Identify the specific information in the article that you found useful.3. What additional information do you require? How would that information help you?
Pick a teammate (or the instructor will assign one) and exchange job descriptions with your teammate.
1. How similar/different are the two descriptions? You and your teammate started with exactlythe same information. What might explain any differences?2. What process would you go through to understand and minimize the differences?3. What are some of the relational returns of the job?
Research on the Internet the published financial statements for one public corporation for the most recent two fiscal years
Arvin Meritor is so pleased with outcome from previous suggestions that consultants are invited back for more work. Explain how many kanban cards are needed.
Firm X is considering the replacement of an old machine with one that has a purchase price of $70,000. The current market value of the old machine is $38,000 but the book value is $32,000.
Identify and describe specific similarities and differences you notice between the Law Code of Hammurabi and laws today. Explain whether or not you believe that the punishments listed in the Law Code of Hammurabi "fit" the crimes.
Suppose you want to retain your two best employees. What strategies would you use to encourage them to stay with the firm, and why? Which step of the HR planning process seems most challenging and why?
If you decide to use equity financing, where would you find equity financing? What should you be aware of when using equity financing?
What are the impacts of culture on motivation? Are all cultures motivated by the same thing? Is there a slant in the research? Is there a theory you believe would work across cultures?
Illustrate what is Capacity balance. Why is it hard to achieve. Illustrate what are methods used to deal with capacity imbalances.
A study if customer arrivals during the windows busy period revealed that on an average, 20 customers arrive every hour, following a Poisson distribution
Does your company's compensation plans help to attract and retain people with the right skills, knowledge and motivation to help the company succeed
Graph these forecasts and the original data using Excel. What does the graph show? Which of the above forecasts is best? Why?
Mark Berry, Sandra Griffith, and Juan Carlos are seniors at Florida tech University, majoring in industrial technology with a quality emphasis. All three hope to be quality directors after graduation.
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