Does customer satisfaction measure service quality

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Reference no: EM132217422

1. The average service time at the CSUS Financial Aid Office is 8.7 minutes and the average time between arrivals is 12.9. What is the average number of minutes in the system?

2. Does customer satisfaction measure service quality? Why or why not?

3. Drop-in customers arrive at the Department of Motor Vehicles at a rate of 19 per hour and can be processed at a rate of 21.8 per hour. What is the expected number of minutes in process?

Reference no: EM132217422

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