Does cast doubt on the airlines claim

Reference no: EM13148257

An airline public relations department says that the airline rarely loses passengers luggage. It further claims that on those occasions when luggage is lost, 92% is recovered and delivered to its owner within 24 hours. A consumer group who surveyed a large number of air travelers found that only 145 out of 165 people who lost luggage on that airline were reunited with the missing items by the next day. Does this cast doubt on the airlines claim?

Reference no: EM13148257

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