Reference no: EM131692930

Pamela goes to rent a limo. She makes a reservation online after reading the website. The website says "In order the meet the needs of our clients, we require at least 24 hours notification of a cancelled reservation. If we are unable to receive adequate notification, a cancellation fee of 50% will be applied." She then receives an email confirmation which states "A cancellation fee of 50% of the total contract amount becomes Non-refundable 7 days prior to the scheduled pick up date for reservations on non-peak days." Clearly these two provisions are in conflict with each other. So, is the cancellation period 24 hours or 7 days? In analyzing this scenario, identify what is the offer and what is the acceptance. The problem is what document controls the question of cancellation.