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Design and document a customer service survey-a set of at least six questions-that might be administered to your customers (either internal or external customers). Use a PC to set out and format the questionnaire and submit the entire document to your assessor. You might find it beneficial to consult with colleagues, employees and other stakeholders when constructing the survey sheet. If you do this, please record the consultation and submit your notes along with the rest of the activity results. Explain who you will deliver the survey to. Will you survey a whole population or a population sample? If you survey a large number of people, how will you stratify your survey group? Remember, that if your survey group is too small, your results will be meaningless. If it is too large, the survey will be unwieldy.
Your survey will be designed to determine customer needs, wants and expectations (remembering the differences between needs, wants and expectations) and to determine whether the product/ service or bundle you offer meets those specifications. Explain:
Once you have administered the survey, collect the results and collate them. Report on the results using tables and graphs where appropriate.
Summarise the results:
Submit to your assessor:
The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. Due to increase in the preference for light beer drinkers, Chris Prangel wants to introduce light beer version in Mountain Man. An analysis into the la..
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. An analysis into the launch of Mountain Man Light over the present Mountain Man Lager.
Analysis of the case using the Doing Ethics Technique (DET). Analysis of the ethical issue(s) from the perspective of an ICT professional, using the ACS Code of Conduct and properly relating clauses from the ACS Code of Conduct to the ethical issue.
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What influence (if any) can organizations exercise to encourage ‘innovation-friendly' regulations?
Present your findings as a group powerpoint with an audio file. In addition individually write up your own conclusions as to the effects of regional cultural issues on the corporate organisational culture of this multinational company as it conducts ..
This assignment shows a structure of business plan. The task is to write a business plane about a Diet Shop.
Identify the purposes of different types of organisations.
Entrepreneur Case Study for Analysis. Analyze Robin Wolaner's suitability to be an entrepreneur
This problem requires you to apply your cross-sectional analysis skills to a real cross-sectional data set with the goal of answering a specific research question.
Prepare a major handout on the key principles of instructional leadership
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