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Objective: To practice using "I" language in developing a constructive complaint.
A constructive complaint
uses a direct but calm tone of voice.
Directions: Restate the following negative criticisms to form constructive complaints using "I" language. You may want to review the section about using "I" language in Chapter 8, "Communicating Verbally." The following statement provides an example:
Additional example statements can be found here: "I" Language Sample Statements
Submission: Record your responses in a single video file using your webcam or smart device and upload your video to Google Drive. Open the Skills Assessment II link above, then copy and paste your video link into the Add Comments box and click submit.
Statements (Submit All Five)
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