Do you think the metrics are good examples of kpis

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Question: Do you think the metrics are good examples of KPIs? Explain why or why not. If you were negotiating a new Service Level Agreement on behalf of your client for the call center services, what KPIs do you think would be important? Propose 2 additional KPIs that could be considered to measure performance. In addition, propose a format for service level credits for your client in the event the KPIs are not met.

Reference no: EM133339405

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