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Customer Quality Service Question
Question:
Think back to an experience you have had with poor customer service from an organization. Whom did you blame for it? Do you know anything about the design of the organization involved?
Do you think it was the fault of the individual(s) involved or could the problem have resulted from a poorly designed system?
Would what you have learned in this chapter (such as team management, organization structure, customer reviews) change your reaction to receiving poor quality service? How? Elaborate your theory with a situation that you faced.
[Word Length: 300 Words]
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