Do you believe firm quality initiatives have been successful

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Reference no: EM131328509

Question #1

How can a manager use the "strategic analysis of operating income" to determine if a firm has successfully implemented its strategy? Be sure to provide specific examples.

Question #2

Consider the following quality cost report:

 

Year 1

Year 2

Year 3

Prevention

$1,775

$1,650

$1,650

Appraisal

$2,500

$2,500

$2,500

Internal failure

$2,400

$2,600

$2,900

External failure

$2,500

$2,900

$3,300

Total quality costs

$9,175

$9,650

$10,350

Total revenues

$400,000

$420,000

$445,000

Do you believe this firm's quality initiatives have been successful? Be sure to justify your opinion with specific information from the quality report.

NB: show all workings (table format).

Reference no: EM131328509

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