Do most people focus first on seeking to understand

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Questions to discuss: (Do not attempt to solve if you cannot answer all).

1) Do most people focus FIRST on seeking to understand or seeking to be understood? Why? What effect does this have on others?

2) When you "seek first to understand," and when you listen patiently and empathically to others, it may result in you being persuaded and/or influenced by them. However, do you think it is possible to influence or even change others simply by listening empathically to them and "seeking first to understand" their views?

3) What happens to another person's defenses when they sense that you are not in the first instance trying to persuade them but rather are sincerely seeking to understand their views with an open and patient mind?

4) In what way can LISTENING be a "strategy" for interpersonal and organizational effectiveness?

5) Can you share a brief example, anecdote, or story to illustrate any of your comments?

Reference no: EM132161081

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