Diversity and culture relate to change management

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1. What is the role of executives in the process of change management and strategic planning? How do issues with diversity and culture relate to change management?

2. Why is measuring service quality so difficult and what are some components in the cost of quality for a service of your choice

3. What might be done to help take Frito-Lay to the next level of outstanding maintenance? Consider factors such as sophisticated software.

Reference no: EM132211563

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