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Distributive-procedural-and interactional justice

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Describe the recovery strategies that were offered by the company to offset thecustomer's complaint. Classify the recovery strategies based on the recoverystrategy categories provided in this chapter.2. Discuss the adequacy of the recovery strategies offered in terms of meeting thecustomer's distributive, procedural, and interactional justice needs.3. Explain what the company and its employees can learn from this complaint letter

Reference no: EM131039882

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