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Distinction between verbal and physical abuse

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The pressure on managers and owners of all firms to increase sales, control expenses and increase profits has only become more intense over time. As a result, we have seen an increase in violence in the workplace including verbal and physical abuse.

Your task is to develop a policy that addresses this issue before it happens. Assume that you are the manager (or owner) of a firm. What type of policy and/or procedures would you put in place to try to prevent this problem from occurring?

If an incident were to occur, what actions would you take? Would you make a distinction between verbal and physical abuse

Reference no: EM133028683

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