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1) Michael Porter draws a firm distinction between operational effectiveness and astrategy. Briefly describe this distinction and identify when a company can claim that ithas a strategy
2) Good mission statements are essential to being a success in business. Describe the majorcharacteristics that good mission statements should have
3) identify and explain at least three measure (or measurement techniques) for monitoring customer satisfaction
4) As a marketing controller of acompany you have been asked todevelop a customer-performance score card for your company's toy division. List three measures you might include.
5) People can emerge with differentperceptions of the same objectbecause of three perceptual processes.List and briefly characterize these processes.
Analyze the design, selection, implementation, and management of these solutions (CRM, SCM, ERP). Be sure to provide examples of your analysis to real-world business-IT scenarios.
Which of the following is not an element of the external market environment? Segmenting international markets is especially difficult for managers for all the following reasons except:
Compare and contrast the four (4) different types of layouts found with each company; explain the importance of the layouts to the company's manufacturing or service operations.
Investigate and explain what the ethical/moral aspects of The Kroger Company has had in the past or could in the future protect it from ethical challenges.
How high should the goodwill cost be so that the CEO's stock out rule holds?
Define the concept "Product Life Cycle". List and describe the 4 stages and give an example of an actual/ hypothetical product/service through each stage. Be specific.
From an ethical perspective, describe the factors that contributed to the rise and fall of Nortel? What mechanisms should be put in place to better align managers with the interests of shareholders in the case of Nortel?
Discuss how macro level factors in an external environment could have (or already have) impacted structure of online social networking industry in global marketplace.
As a healthcare manager, it is critical that your employees value and preserve the privacy of patient information.
A cafeteria serving line has a coffee urn from which customers serve themselves. Arrivals at the urn follow a Poisson distribution at the rate of five per minute. In serving themselves, customers take about 8 seconds, exponentially distributed. How m..
What type of disaster is your local hospital likely to face? Has this occurred in the past?
Why is staffing important? Who is responsible for it? Is it a function of personnel/human resource departments? What are some of the ways managers can adapt to changes in the external environment
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