Reference no: EM133182036

Question 1.

Disruptive conflict and hostility are based on the explanation of what theory?

Conflicting personalities

Compatibility theory

Diversity

Clique management

Question 2.

When setting goals during action planning, dates are established for what purpose?

Resolution

Negotiation

Agreements

Completion and review

Question 3.

Common goals or vision, valuing diversity, guidelines for work, and critiquing are all key ingredients for building __________.

constructive controversy

constructive criticism

creative controversy

creative management

Question 4.

The problem with most expectations is that they are __________.

explicit

rewarding

credible

implicit

Question 5.

According to the textbook, the two most common follow-up methods for any team-building program are __________.

group interviews and phone calls

departmental meetings and emails

one-on-one interviews and follow-up team meetings

Skype and emails

Question 6

Since violated expectations often lead to conflict for individual and team relationships, explain some of the most common expectations that leaders and subordinates often violate. Share personal work-related or community-based examples to solidify your understanding of the concept. In addition, discuss how these types of problems were handled in your workplace or team-building scenario. Were the methods used correct or incorrect? Explain your answer.

Question 7

Select one of the team mediation techniques (negotiation, role clarification, or start-stop-continue), and describe how you would use this technique to defuse a team conflict situation. Include an example of one of the techniques that you have witnessed in your work environment.

Question 8

Identify some of the sources of conflict often experienced in teams. Select one of the sources and describe an exercise the team could utilize to overcome the conflict.