Displays their frequencies of occurrence over a six-month

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Reference no: EM1364823

Ace Printing Company realized that they were losing customers and orders due to various delays and errors. In order to get to the root cause of the problem, they decided to track problems that might be contributing to customer dissatisfaction. The list of the problems found in the table below, shows their frequencies of occurrence over a six-month period. What technique might you use to graphically show the causes of customer dissatisfaction?

Ace Printing Company

Error/Delay Cause Frequency

Customer change delays 35

Lack of press time 205

Design department delays 70

Paper not in stock 80

Lack of proper order information 39

Lost order 26

Press setup delays 245

Total Defects 700

Reference no: EM1364823

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