Disgruntled customers discussing this bookcase on facebook

Assignment Help Operation Management

Reference no: EM131680912

Your company has sold 80 ready-to-assemble bookcases to customers. You have noticed some disgruntled customers discussing this bookcase on Facebook and Twitter, but they did not mention a specific problem. For two weeks you have been closely monitoring these complaints and finally a customer gives the details you need. This customer says that the instructions for putting the bookcase together were not in the box.

After a trip to the warehouse, you confirm that this is a problem and stop all boxes from going out. You have instruction sheets printed and have them placed in a sealed, marked plastic envelope on the outside of the boxes, before resuming shipments.

Customer service pulls the contact information for all the orders shipped without instructions. How would you handle your response to customers? What would you say?

Reference no: EM131680912

Questions Cloud

Identify an employee with strong tacit knowledge : As a business manager, how could you identify an employee with strong tacit knowledge?

Company prepare for the increasingly global world : How should the company prepare for the increasingly global world in which it operates?

Position on current charitable contribution deduction : What is your position on current charitable contribution deduction(s)?

How would you give the new employee constructive feedback : Let's look at a specific situation. How would you give the new employee constructive feedback? How would you handle this?

Disgruntled customers discussing this bookcase on facebook : You have noticed some disgruntled customers discussing this bookcase on Facebook and Twitter, but they did not mention a specific problem.

Managerial aspects of giving everyone satisfactory rating : What are the legal and managerial aspects of giving everyone a satisfactory rating, whether it is deserving are not? Discuss.

What are the four stages of the globalization : What are best practices with respect to determining merit increases? What factors have to be taken into account. What are the four stages of the globalization.

Explain how you will ensure success of this business plan : A good business plan follows generally accepted guidelines for both format and content. Explain how you will ensure the success of this business plan.

Briefly present the competitive players in this industry : Briefly present the competitive players in this industry and how the business you are familiar with performs relative to other competitors.

User Account

All Pages